1.Introduction

Welcome to Remotify.co OÜ (“Company,” “Remotify,” “we,” “our,” “us”). Remotify operates as a Merchant of Record (MoR) and a Billing Intermediary, providing cross-border B2B invoicing and collection services for international freelancers and companies. These Terms of Use (“Terms”) govern your access to and use of our platform and services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy (collectively, the “Agreements”). If you do not agree, you must immediately discontinue use of the Service.

2.Definitions

• “User”: Any individual or entity that accesses or uses the Service.
• “Freelancer”: A User who provides services as a sub-contractor to Remotify.
• “Client”: A User who pays for services provided by Remotify through invoices.
• “Content”: Any information, text, files, or other material uploaded, posted, or transmitted through the Service.
• “Fees”: Any service, processing, or commission charges applied by Remotify.

3.Eligibility and Accounts

You must be at least 18 years old to use the Service.

You agree to provide accurate and complete information during registration and to keep it updated.

You are responsible for maintaining the confidentiality of your login credentials.

Remotify reserves the right to suspend or terminate accounts that provide false, misleading, or incomplete information.

4.KYC and Verification

We may request additional identity verification or business documentation to comply with anti-money laundering (AML), counter-terrorist financing (CTF), tax, and other applicable regulations. Failure to provide requested documentation may result in the suspension or termination of your account.

5.Payments, Fees, and Service Model

• Our Service Model: Remotify operates as a commercial commissionaire. We invoice Clients directly for services and handle payment collections. The delivery of these services is fulfilled by Freelancers who act as our contracted sub-contractors. Remotify’s revenue is generated from the commission and fees deducted from the payments collected before disbursing the remaining funds to the Freelancer.
• Payments: Clients agree to pay all invoices and applicable Fees as displayed on the Service. All payments are made to Remotify’s corporate bank account in Estonia.
• Fees: Fees may include commissions, transaction costs, and third-party provider charges. Remotify reserves the right to update Fees at any time by publishing changes on the Service.
• Non-refundable Fees: All Fees are generally non-refundable. Exceptions, such as in the case of a processing error by Remotify, will be handled at our sole discretion.

6.Refunds and Dispute Resolution

• Payment Refunds: Payments made through Remotify are generally non-refundable once services have been delivered by the Freelancer.
• Disputes: Remotify acts solely as a billing and payment intermediary. We are not responsible for the quality, timeliness, or outcome of the service itself. All disputes regarding service delivery must be resolved directly between the Client and the Freelancer. While Remotify may, at its discretion, review available evidence, our involvement is limited to facilitating the communication and is not a guarantee of a specific outcome.
• Chargebacks: Initiating a chargeback through your bank or card scheme without first attempting to resolve the issue with the Freelancer and Remotify may be considered a violation of these Terms and may result in the immediate and permanent suspension of your account.
• Refund Requests: Any refund requests must be submitted in writing to support@remotify.co within 14 days of the transaction.

7.Prohibited Uses

You agree not to use the Service:

• For unlawful activities, including money laundering, terrorist financing, fraud, or sale of illegal goods/services.
• To impersonate any person or entity.
• To interfere with the security, performance, or functionality of the Service.
• For any activity restricted under EU, US, or international sanctions lists.

8.No Financial Services or Licensing

Remotify is not a licensed financial institution, bank, or investment firm. We do not hold client funds, provide investment advice, or issue electronic money. Our activities are limited to commercial transactions related to our role as a Merchant of Record and Billing Intermediary. All financial transactions are processed by regulated third-party payment providers on our behalf.

Remotify operates under a commercial commissionaire model, which does not require a financial services license in Estonia or the European Union for our current scope of operations. Funds collected are considered our own commercial proceeds before they are disbursed to our sub-contractors, and therefore do not constitute regulated financial activity.

9.Intellectual Property

All intellectual property rights in the Service and its content (excluding user-generated Content) remain the property of Remotify or its licensors. You may not copy, reproduce, or distribute any materials without our prior written consent.

10.Indemnification

You agree to indemnify and hold harmless Remotify, its officers, employees, and agents against any claims, damages, liabilities, losses, or expenses arising out of:

• Your use of the Service,
• Your violation of these Terms,
• Any claim that your Content infringes on third-party rights,
• Any unlawful or fraudulent activity conducted through your account.

11.Limitation of Liability

To the maximum extent permitted by law:

• Remotify shall not be liable for any indirect, incidental, special, or consequential damages.
• Our total liability shall not exceed the amount of Fees paid to us by you in the 12 months preceding the claim.

12.Force Majeure

We are not responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, internet failures, government actions, labor disputes, wars, or pandemics.

13.Termination

We may suspend or terminate your access to the Service at our sole discretion, including for violations of these Terms, fraudulent activities, or regulatory obligations. Upon termination, provisions regarding ownership, indemnification, limitation of liability, and governing law shall continue to apply.

14.Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Estonia.

Any disputes shall be subject to the exclusive jurisdiction of the Harju County Court, Tallinn, Estonia, unless otherwise required by law. Users may also agree to arbitration if mutually accepted.

15.Amendments to Terms

We may update or revise these Terms at any time by posting the amended version on the Service. Continued use of the Service constitutes acceptance of the revised Terms.

16.Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force. Our failure to enforce any provision shall not constitute a waiver of that provision.

17.Contact Us

For questions, feedback, or complaints, please contact us at:

📧 info@remotify.co

Tartu mnt 67/1-13b, 10115 Harju, Tallinn, Estonia